Book your appointment
Book online through HotDoc or Healthengine, or call our reception team on (08) 8254 4500. Check the doctor and appointment type before confirming.
PATIENT INFORMATION
Manage your visit and your care.
Quick guidance for appointments, routine requests and follow-up questions.
New patients
Booking your first visit, what to bring and questions to ask.
Learn moreFees & bulk billing
Medicare-eligible GP consultations are bulk billed. Check other service costs.
Learn moreContact & opening hours
Find our clinic and speak with reception.
Learn moreMyMedicare registration
Nominate UniHealth Playford as your home practice using your Medicare Online Account or the Express Plus Medicare mobile app.
Registration instructions ↗EVERYDAY REQUESTS
What do I do next?
Prescriptions
Contact reception to confirm how to arrange a repeat prescription and whether a consultation is needed. Have the medicine name ready when speaking to the team. Do not assume a request has been approved or sent.
Referrals
Ask reception which appointment to book to discuss a referral. Have the specialist or service details and any existing referral ready for your consultation. Confirm any referral requirements with the receiving provider.
Test results
Contact reception to ask how to arrange review of your results and when to follow up. Do not assume that no contact means a result is normal. Discuss the result and any next steps with your clinician.
Medical certificates
Contact reception to arrange the appropriate consultation and explain what documentation you need. A certificate depends on the clinician’s assessment; confirm any requirements before booking.
Telehealth
Call reception to confirm suitability, availability, Medicare eligibility and connection details. Some concerns need an in-person appointment. See our telehealth service guide for preparation.
Telehealth guide →Change or cancel an appointment
Use the options in your booking confirmation or contact reception as soon as possible. Confirm the clinic’s notice requirements and any cancellation or non-attendance fee with reception.
Feedback & complaints
For administrative feedback or a complaint, call reception or email admin@unihealthmedical.com.au and ask for it to be directed to the appropriate practice contact. Avoid sensitive medical information in email. The privacy policy includes the practice’s published privacy-complaint information.
Privacy policy →Urgent and after-hours help
In an emergency, call 000. General email enquiries are not a route for urgent care. For care outside clinic opening hours, see our after-hours contacts.
After-hours contacts →For request turnaround times, appointment requirements or current practice arrangements, contact reception to confirm. This guide does not promise a prescription, referral, certificate or particular treatment.